South Korean tech giant Samsung has temporarily suspended production of its flagship smartphone Galaxy Note 7 after receiving new reports of fires in replacement units, added to the company’s worst ever recall crisis, South Korean News Agency Yonhap reports. According to the source, the suspension is being done in coordination with safety officials in South Korea, the United States and China.
Update October 11: Samsung finally ends production of its troubled Galaxy Note 7 product line:
“We can confirm the report that Samsung has permanently discontinued the production of Galaxy Note7”
For further information about this statement, follow their Samsung Newsroom site.
This report is another embarrassing setback for Samsung over its Galaxy Note 7. It comes after major cell phone carriers — AT&T, T-Mobile and Verizon — in Australia and in the United States announced they would stop offering replacement Note 7s due to concerns that the new versions are no safer from fire risk than the originals, according to CNN report.
Since the Galaxy Note 7 hit the stores in August, some owners reported that their phones were catching fire. Samsung had already recalled more than 2.5 million devices worldwide due to faulty batteries which caused some of the phones to catch fire.
Replacement phones supposedly solve this issue, and customers started exchanging in their old devices, but some users have been reporting the same dangerous problems with their new phones.
In the past week, an American user reported his replacement phone caught fire, even though it wasn’t plugged in. And on last Wednesday, smoke started billowing from a replacement Galaxy Note 7 aboard a Southwest Airline plane before it departed, canceling the flight.
The U.S. Consumer Product Safety Commission said: “We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible.”
Samsung was not immediately available for comment.